Services IT: software support cover

IT software support

Streamline your IT software support

Manufacturers’/publishers’ reinsurance may be necessary due to access to firmware, version updates, LAB access and hotline access. That said, the sheer number of offers available on the market makes choosing the best service for your needs much more difficult.

Drawing on our 50 experts, our approach is to understand how you use your IT system software so we can offer you advice as close as possible to the advice followed by the manufacturers/publishers (OEM):


We also provide you with our software hotline services to support our manufacturers’/publishers’ software reinsurance services.

The Jiliti benefits

Cogwheel through a magnifying glass

Independant expertise

Get software support 24/7, 365 days a year. Our multi-technology experts can offer support on site or remotely.


Contractual governance

Save time and entrust the sale and management of your IT infrastructure software subscriptions to us.


1 – When replacing spare parts, how do you ensure the software’s microcode (firmware) compatibility?

The proper management of microcode from spare parts or complete assemblies is essential for a smooth running operation of your IT production line.
Jiliti checks the existing microcode’s version prior to each intervention and thus ensures that the microcode’s compatibility matrix is respected during the technical operation on the equipment.

2 – What happens if there is a need for software reinsurance indissociable from hardware reinsurance?

In the event of a need for software reassurance, Jiliti offers a unique contractual counter in partnership with manufacturers/publishers in order to provide you with a global response to your hardware and software maintenance needs.

3 – Beyond its IT infrastructure maintenance offer, is Jiliti able to accompany us in the framework of infrastructure transformation consulting/project?

Jiliti offers its multi-manufacturer expertise and its local organization to support you in this type of project.

If you would like more information, please complete the contact form below.


Do you have questions or would you like to contact someone in a particular region or country?

Complete the form opposite and your inquiry will be processed as soon as possible.

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