Hardware support

Take advantage of our multi-technology expertise

Our teams of experts provide server, storage, backup and network hardware maintenance services, operated in compliance with the specifications of the various manufacturers we work with: HP, DELL/EMC, CISCO, BROCADE, ARUBA, IBM, FUJITSU, STORAGETEC, QUANTUM, SPECTRALOGIC, etc.

Our services are available in the form of different packages to meet your specific requirements:

IT Maintenance Under Warranty: as an alternative to or in combination with the extended warranty offered by the manufacturer when the equipment was purchased.

IT Maintenance Not Under Warranty:: after the initial warranty taken out with the manufacturer or third party.

Durability IT Maintenance: after 10 years of usage, including for specific or industrial equipment, implementation of dedicated resources.

Being independent, we maintain your IT infrastructures after the end of support has been announced by the manufacturers.

The Jiliti benefits

A local organization

Rely on our industrial organization, our central logistics and our local agencies to provide you with the best solution to meet even your most stringent requirements.

Peace of mind with single governance

Simplify the management of your multiple maintenance agreements and equip yourself with global decision-making tools.

Managed economies

Take advantage of our independence and our advice to get the best possible economic balance while taking into account your production challenges and control the life cycles of your infrastructures.

Our
related
services

Security

IT software support

FAQ

1 – What type of equipment Jiliti is able to support?

As the TPM (Third Party Maintenance) leader in Europe, Jiliti cover these types of IT equipment:

Server
Storage SAN/NAS
Active network element
Backup library
Industrial workstation

2 – Which manufacturers do you cover through your infrastructure hardware maintenance services?

Since 40 years, Jiliti cover the majority of IT equipment’s technologies of the market: HP, DELL/EMC, IBM, Lenovo, Netapp, Hitachi, Oracle, Brocade, Huawei, Quantum, Storagetec, Fujitsu, etc.

3 – Does your maintenance offer include firmware?

This is generally a hardware offer, firmware can be made available as part of the contract if it is required after a joint study of your IT infrastructure.

4 – Do you have your own spare parts logistics?

Yes, Jiliti has two major logistics centers in the region Ile-de-France, which are supported by our operational agencies in order to intervene anywhere in compliance with contractual SLA (Service Level Agreement) commitments.

5 – Can you maintain new equipment?

As soon as a device is part of your IT infrastructure and is notified to us, it will automatically benefit from our services.

6 – Are the spare parts from the manufacturers?

Yes, the replaced parts are strictly identical and have the same reference (Part-Number, Manufacturer) as the defective parts replaced.

7 – At what age can my equipment no longer be supported?

We can support your equipment beyond the manufacturer’s end of support date, without any restriction through our own resources.
Beyond 10 years from the date of purchase, we offer a “sustainability” approach based on an analysis and dedicated resources. This ecological approach also makes it possible to improve the infrastructures’ ownership cost and to better understand the application migrations related to these platforms.

If you would like more information, please complete the contact form below.

Contact

Do you have questions or would you like to contact someone in a particular region or country?

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Hardware support

Take advantage of our multi-technology expertise