Free yourself
day-to-day IT management with managed services
With Jiliti managed services, you can outsource the supervision and management of your infrastructure - networks, servers, storage - to trusted experts. We're your one-stop shop for maintenance, supervision, security and scalability.
As a specialist in third-party maintenance for over 40 years, we are able to handle complex, multi-equipment environments. Our teams of over 500 experts are trained and certified by the market's leading manufacturers and editors, as well as by the Jiliti Academy.
You can even entrust us with your on-site equipment (On premise) and benefit from the advantages of the cloud: contractual flexibility, fixed-price budget control, skills pooling, ease of implementation, and security of your installations.
Our local expert can help you
IT & Operations supervision
Jiliti and its service"J - IT Supervisor"offers you a single point of contact (SPOC) for maintaining your infrastructures in operational condition.
The supervision tools in our "Smart event box" detect events and our teams act directly on your behalf.
Administration
Your customer portal gives you 24/7 access to operational monitoring of the contract and management of the equipment covered by the contract.
Jiliti also provides you with tailored governance teams. So, at every stage of your
You'll have a dedicated contact person to help you make the most of your contract.
Dedicated & shared service center
Jiliti provides end-to-end support, 24/7, with guaranteed intervention and resolution for up to 4 hours.
Our multi-channel call center is accessible by phone, email and on the web via the customer portal.
We intervene whatever the technology, geographical location (proximity gestures) and type of hosting (on site or in the cloud).
Take advantage of
outsourcing with managed services
With Jiliti's "J - IT Supervise", you can stay focused on your company's strategic objectives. Delegate the often time-consuming operational and essential tasks of monitoring, installing and updating software and hardware patches, and resolving incidents to Jiliti.
By entrusting us with your operational management, you can lighten your daily routine, save money and benefit from all the expertise of a French partner. As a result, you can refocus on your company's digital transformation and on making the most of your data.
We simplify
managing your IT infrastructure
Day-to-day management and governance of your IT infrastructure, including monitoring of budget, performance and environmental impact.
- A comprehensive dashboard for monitoring your IT infrastructure
- Material management
- Measuring environmental impact
- Opening and tracking incident tickets
- Management of material requests and orders
- Assistance from human experts and access to an AI chatbot
- Shared resources
- Team management and roles