We simplify
your IT maintenance, on site and remotely
Our expertise covers the main hardware and software technologies of your IT infrastructures, particularly in complex, multi-platform environments.
All aspects of your IT maintenance are covered by our 360° service approach, aligned with ITIL standards: third-party maintenance (TPM), hardware and software support (OEM), hybrid maintenance and governance. Jiliti gives you greater flexibility and visibility over your performance, costs and carbon footprint.
We guarantee
the availability and performance of your IT
Jiliti's maintenance services include Third-Party Maintenance (TPM), Maintenance, Repair and Overhaul (MRO).Hybrid and Governance. Our flexible model, independent of publishers and manufacturers, gives you greater clarity over your budgets and performance, with guaranteed SLAs. Our management also enables you to optimize the lifecycle of your equipment, thereby reducing your carbon footprint.
Do you need to move your data center, rack servers or network equipment? Let our local technicians handle everything from the simplest to the most complex technical procedures, as well as IMAC (Installations, Moves, Adds, Changes) in your data centers.
Delegate to our experts the supervision and management of your infrastructure - networks, servers, storage and security - whatever the equipment used, its age (including your robust AS400s), its geographical location. Jiliti's "J-IT Supervise" service frees you from the day-to-day management of IT operations. You benefit from the advantages of the cloud, even for your on-premise infrastructures: contractual flexibility, fixed-price budget control, skills pooling, ease of implementation, and security of your installations.
Moving an IT infrastructure with equipment from all manufacturers is a complex project. How can you minimize service disruption and ensure an optimal restart? Jiliti’s teams can support you from planning to execution of your IT move, whether it involves a few devices or thousands of servers worldwide. We handle the detailed inventory of your equipment, the preparation and organization of the target site, and communication with all relevant teams.
When it comes to deployment and post-deployment maintenance, Jiliti’s teams are well-versed in best practices, whether working on individual projects or providing ongoing support, having completed several hundred projects each year.”
Your IT maintenance in good hands
5 good reasons to trust Jiliti
Jiliti offers a one-stop shop for your server, storage and security maintenance needs, across the entire lifecycle of your IT infrastructure.
Our experts master the complexities of multi-builder environments, and offer local direct support in 16 countries and with a network of partners in 150 countries.
The Jiliti approach allows you to benefit from budget savings on your maintenance.
Our Third-Party Maintenance (TPM) contracts are up to 70% less expensive than those of OEMs.
By consolidating your various maintenance contracts with Jiliti, you can generate savings of up to 30%, without compromising performance or service quality.
Jiliti complies with best practices and standards in IT infrastructure management. We are ISO 27001 (Security Management) and ISO 9001 (Quality Management) certified.
Jiliti employs 820 people in over 80 local branches in 16 countries. Our customers recognize our commitment, expertise and respect for SLAs, with a customer satisfaction rate of 98.8% (survey 2023).
Among the environmental strategies implemented in IT maintenance is the recovery and recycling of IT equipment at the end of its life cycle, by reconditioning or recycling it responsibly.
Jiliti has obtained ISO 14001 certification (Environmental Management) and is committed to reducing its greenhouse gas emissions by 42% by the end of 2030 (Scope 1 - direct emissions; and Scope 2 - indirect energy emissions). We are also actively participating in BPI France's Decarbon'Action program (Scope 3 - indirect emissions linked to purchasing).
In 2024, Jiliti was awarded the EcoVadis Gold Medal for its CSR approach to the environment and social responsibility. With a score of 73/100, Jiliti ranks among the top 5% of companies in its sector.
On a daily basis, Jiliti's experts manage and optimize all the building blocks of your IT infrastructure, and help you anticipate hardware and software evolution needs to keep your business agile.
We can also optimize the lifecycle of your equipment, increasing by a factor of 4 the lifespan of your machines beyond the manufacturer's warranty, thereby reducing your budget and your carbon footprint.