We ensure
proactive and preventive maintenance of your IT hardware and software
Jiliti supports more than 360,000 devices in France and around the world, including servers, storage arrays and active network elements, making it the leading independent maintainer in France and Europe.(source PAC | Tecknowlogy 2021).
We can provide IT maintenance under manufacturer's warranty, outside manufacturer's warranty and long-term IT maintenance (beyond 10 years of use and beyond the end of support announced by manufacturers, for specific or industrial equipment).
Our comprehensive range of maintenance services includes Third-Party Maintenance (TPM) and Hybrid Maintenance (Shared Support combining TPM and OEM).
Regional proximity and global presence
Jiliti offers maintenance services in France through more than 29 local branches.
We are also present directly in Austria, Italy and the USA, and indirectly in over 150 countries, via partners selected and audited according to our service quality criteria.
Multi-technology expertise in hardware and software support
Our expert teams provide maintenance services for server, storage, backup and network hardware, operating to the specifications of the many manufacturers we work with.
Our IT maintenance is proactive, with predictive analysis. We use production data, collected by sensors and analyzed by machine learning algorithms, to predict equipment failures before they lead to breakdowns.
We take care
your computer equipment
Jiliti offers you the best balance between third-party maintenance and manufacturer maintenance under a single governance via our maintenance contract aggregation solutions. We have developed a wide range of technologies to cover all manufacturers on the market, so we can meet all your needs.
We simplify
managing your IT infrastructure
Day-to-day management and governance of your IT infrastructure, including monitoring of budget, performance and environmental impact.
- A comprehensive dashboard for monitoring your IT infrastructure
- Material management
- Measuring environmental impact
- Opening and tracking incident tickets
- Management of material requests and orders
- Assistance from human experts and access to an AI chatbot
- Shared resources
- Team management and roles