The operation
secure
Jiliti can take care of all your IT operations, ensuring stable, safe and secure operational maintenance.
You benefit from daily supervision, proactive maintenance and governance to anticipate necessary changes.
We have proven experience in multi-technology and multi-vendor environments. We also know how to extend the lifecycle of legacy equipment, such as AS400s. By opting for outsourced operation, you can extract the full value from your infrastructure, both on site and in the cloud.
Our local expert can help you.
Jiliti currently manages operations for over 3,500 active customers, from large accounts to SMEs and VSEs.
Under our responsibility: 500,000 IT infrastructure devices (servers, storage, network), 260,000 multi-technology servers, 140,000 network devices and 100,000 storage bays.
Compliance with market standards
Jiliti respects best practices and standards in the design and management of IT infrastructures. Certifications: ISO 27001 (Security Management) and ISO 9001 (Quality Management).
Enhanced safety
Jiliti provides 360° IS security with remote monitoring and the expertise of our SOC (security operations center). We control your infrastructure, software and hardware updates from end to end. This up-to-date inventory of your IS and real-time monitoring help reduce your company's vulnerability to cyber-attacks.
What's more, we protect your data with a Disaster Recovery Plan (DRP) and regular testing.
Jiliti offers hardware and software support with an Intervention & Resolution guarantee of up to 4 hours, 24 hours a day, 7 days a week. Remote and on-site. With our 26 local agencies in France, we can be on site in less than two hours. We manage incidents and requests (backup, restoration, replication, maintenance of security conditions). Finally, we provide reporting, KPI monitoring and technical documentation updates.
Outsourced governance
Jiliti's outsourced operation includes governance support. This means that we can manage the budgetary, organizational, technological and environmental aspects of your project.
We can also help you anticipate the next steps in your IS transformation. Finally, we can help you optimize your budget by consolidating your contracts.
Economic and environmental efficiency
Jiliti has adopted eco-responsible IS management and is ISO 14001:2015 certified (Environmental Management). We monitor energy consumption of equipment and datacenters in real time.
With our decisional carbon calculator, you have objective data on which to base your upgrade choices. In this way, we can steer you towards high-performance, sustainable IT operations, both on site and in the cloud.
PRA for an operation
sans interruption
To guarantee uninterrupted IS, Jiliti protects your data with an outsourced backup strategy in the cloud and the implementation of a DRP (Disaster Recovery Plan). This approach is based on the French sovereign cloud of Naitways, which has been part of the Jiliti group since 2025. Naitways, a cloud and network operator, is ISO 27001 and HDS (Healthcare Data Hosting) certified.
We simplify
managing your IT infrastructure
Day-to-day management and governance of your IT infrastructure, including monitoring of budget, performance and environmental impact.
- A comprehensive dashboard for monitoring your IT infrastructure
- Material management
- Measuring environmental impact
- Opening and tracking incident tickets
- Management of material requests and orders
- Assistance from human experts and access to an AI chatbot
- Shared resources
- Team management and roles